Refund & Return Policy

🔄 Refund & Return Policy

Last Updated: As of August 22, 2025 at 11:20 AM CDT

At zenstrengthstore, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

✅ Returns

  • We accept returns within 30 days of delivery.

  • To be eligible for a return:

    • The item must be unused, in the same condition that you received it.

    • It must be in its original packaging (where applicable).

  • Proof of purchase (order number or receipt) is required.

🚫 Non-Returnable Items

Certain items cannot be returned, including:

  • Personal care items (e.g., resistance bands, yoga mats, wearables) that have been used.

  • Clearance or final sale items.

  • Digital or downloadable products.

🔄 Refunds

  • Once your return is received and inspected, we will notify you by email.

  • Approved refunds will be processed back to your original payment method within 5–10 business days.

  • Shipping fees are non-refundable.

🔄 Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item, please contact us at zenstrengthstore with your order number and photos of the issue.

🚚 Return Shipping

  • Customers are responsible for paying shipping costs for returning items.

  • If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.

📩 How to Start a Return

To start a return, please contact our support team at zenstrengthstore with your order number, reason for return, and supporting details. We’ll guide you through the process.

👉 This policy protects your store legally while also keeping things friendly and trustworthy for customers.